Essextec – Junior Network Administrator

Essextec  – Junior Network Administrator

Description

Location: New York, NY

  • Work on Help Desk tickets that come in via phone or email Monitor and manage system alerts and notifications, and respond accordingly through service tickets
  • Support technical issues involving Microsoft’s core business applications and operating systems
  • Support of disaster recovery solutions
  • Installation and configuration of workstations
  • Malware removal
  • Configure users in a Microsoft Domain Environment
  • Basic technical support at the network level: WAN and LAN connectivity, routers, firewalls, and security
  • Basic remote access solution implementation and support: VPN, and Terminal Services
  • Install and configuration of a variety of Line of Business Applications
  • Support print quality and printer networking issues
  • Improve customer service, perception, and satisfaction
  • Fast turnaround of customer requests
  • Ability to work in a team and communicate effectively
  • Work with the Dispatcher to ensure requests are routed to the proper resource in order to be resolved quickly and efficiently
  • Escalate service requests that require Senior Engineer level support
  • Enter time and expenses as they occur
  • Understand our internal processes by completing assigned training materials
  • Enter all work as service tickets as it occurs
  • System documentation maintenance and review
  • Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages

Required Knowledge, Skills, and/or Abilities

  • Excellent written skills including grammar, punctuation, and the ability to communicate professionally with clients and document work performed
  • Customer service skills
  • Ability to communicate verbally via the telephone with clients and vendors
  • Understanding of operating systems, business applications, printing systems, and network systems
  • Ability to diagnose technical issues
  • Ability to multi-task and adapt to changes quickly
  • Technical awareness: ability to match resources to technical issues appropriately
  • Service awareness of all organization’s key IT services for which support is being provided
  • Understanding of support tools, techniques, and how technology is used to provide IT services
  • Typing skills to ensure quick and accurate entry of service request details
  • Self-motivated with the ability to work in a fast moving environment

Additional Skills and Abilities and Experience

  • A technical degree in an IT related field or equivalent work experience
  • Previous customer support or service experience
  • Familiarity with Office 365 products and services
  • Familiarity with Google Apps
  • Printer hardware repair and service (HP, Xerox, Canon and others)
  • Experience with non-Microsoft OS and Applications such as Linux, Chrome, Android, and iOS.

Find out if you have what it takes to join our team. Apply today.
For more information or to apply directly, reach out to Patricia Sirabella, psirabella@essextec.com