IBM Integrated Multivendor Support

Extend the life and ROI of your investments

IBM Integrated Multivendor Support (IMS) helps extend the life and ROI of your non-IBM server, storage, and networking investments. IBM takes a lifecycle approach to help clients lower their Total Cost of Ownership (TCO) of equipment maintenance. IBM IMS adds critical value because it is designed to improve your month-to-month costs while also considering the impact of other costs that affect your organization, such as capital expenditure (CAPEX), staff time, equipment downtime, and more.

Integrated Multivendor Support helps lower TCO by:

Optimizing return on investment (ROI)
Using analytics tools, IBM provides recommendations to help you tailor maintenance to the equipment’s lifecycle and condition, often extending the life of equipment beyond OEM recommendations.

Simplifying support strategies
With just one price and one contract, the IBM solution can ease administrative and budgetary challenges related to a multivendor environment.

Improving system availability
As a trusted support advisor, IBM can use monitoring and diagnostic tools, the expertise of global and local support resources, and its deep industry experience to take a proactive approach to maintaining multivendor IT systems.

VIDEO: IBM’s Multivendor Technology Support – Streamline your Data Center Maintenance

Support that can be Trusted

IMS helps you regain confidence and trust in your IT environment, knowing that IBM is there to support you and your post-warranty equipment. With a single, accountable point of contact and superior around the clock remote and on-site support, one call to us is all it takes to resolve the problems impacting your IBM and non-IBM hardware. IBM IMS has:

  • 94 percent first-call resolution rate for hardware problems
  • More than 23,000 certified support specialists worldwide
  • Up to 20 percent reduction in operating costs through outage elimination
  • Decades of experience in the business