“With the new solution, we can be more available and responsive to our customers.” – Yushi Noguchi, General Manager of IT, Nippon Express USA
Launched in 1962 as the first subsidiary of the Nippon Express group, Nippon Express USA, Inc. is one of the world’s largest transport and logistics services. Focused on supply-chain management, with multi-model transportation solutions, freight-forwarding and personal household relocation services, Nippon Express is built around a “customer first” strategy. The company has multiple locations throughout the Americas and a worldwide network of partners. To maintain their leading edge in today’s competitive marketplace, they need to ensure around-the-clock availability and secure, error-free data transmission and order tracking.
Nippon Express needed to completely change its IT infrastructure model in order to reduce downtime and improve responsiveness in its logistics management. The company’s IT infrastructure was spread out over three locations, resulting in duplicated efforts, tracking errors, delays, and other inefficiencies. Each night, the system was taken offline to perform backups, interrupting warehouse operations, and limiting the ability to receive and track customer orders. The disparate and inefficient systems were having a negative impact on customer service, hindering the ability to increase market share.
Working with Essextec, an award-winning IBM Premier Business Partner, Nippon Express implemented an integrated hardware, hosting, and services solution to improve all required aspects for logistics management. Using IBM technology solutions, we designed a centralized, security-rich, and highly available infrastructure to help improve the customer experience and reduce errors and delays. Solutions utilized included: two IBM eServer iSeries 825 servers with 12 total partitions; one iSeries 270 server; one IBM TotalStorage 3583 tape library; 14 IBM eServer xSeries servers; Integrated xSeries Adapters; IBM Backup, Recovery, and Media services; IBM Lotus Domino; IBM WebSphere; and IBM e-business Hosting services.
With its new system exceeding 99% availability, Nippon Express was able to reach its primary goal of providing better service to its customers and partners. They achieved significant improvement in customer service with the ability of the new infrastructure to provide higher availability, more flexibility, increased responsiveness, and enhanced security features. Essextec was able to help Nippon Express virtually eliminate downtime, allowing the company to service customers around the clock. In addition, the new infrastructure integrated the company’s business processes and applications so backups could now run without taking the rest of the system offline. Disaster protection capabilities were enhanced and, as a result, have made the company much more resilient. With a more effective and efficient infrastructure and an independent data center, the company now has the opportunity to expand service offerings that were outlined at the onset of this project.